Have your say, email us at buckbyaerials@outlook.com just put rogue in the subject space.
you can have your comments added anonymously if you like.
First off here are a few tips,
LNBs rarely fail, I’ve seen a handful in 20+ years, Masthead amplifiers tend to be extremely reliable too so be wary of any company with a reputation for blaming these two items, be suspicious of such a diagnosis, the power supplies are a little less reliable, probably the worst one I’ve seen in recent years is the vision one which has a capacitor which tends to eventually fail, it still provides 12 volts but with noise on the line causing picture pixellation. YOU have a perfect right to keep any and all parts removed, they are your property and if you think you’ve been stitched up do so, these parts can be tested. I would advise customers to watch all the work as it’s done, if the engineer has nothing to hide he won’t mind, this will ensure the part you have in your hand is the part removed and not some old duffer out of the back of the van. Ask questions, look as if you understand, even if you don’t, he doesn’t know how much research you’ve done, refer to our page titled “Jargon” it’ll tell you what all the technical terms mean, Trust no-one, I’ve seen some real rogues at work and this trade is full of them so please beware. Do not trust feedback, people rarely leave feedback on internet sites unless they’re angry about something,
Aerial services Scotland aka Aerial Express aka
Aerialandsatelliteexpress
aka Aerial and security services
aka The gutter guys.
They use local numbers to fool you into thinking you’re ringing someone local but these calls get diverted to Glasgow. I have a huge list of their very unhappy customers.
CEO Robert McIver, Manager or similar position James Mullen. Address Bowerwalls place Glasgow, G78 1BF. REVIEWS https://uk.trustpilot.com/review/aerialandsatelliteexpress.co.uk
Please do not confuse this lot with companies of similar names.
Using several different names and covering the UK, this section refers to them
Aerial & security services uk are based in Glasgow and are also known as Aerial & Satellite Express, Low cost digital aerials & satellite, Aerial express and aerial services Scotland Ltd, but it seems they travel as far as Daventry, Northamptonshire, oh but when I spoke to their office, of course there wasn’t a manager available, the girl told me they use subbies, so the fact is you have no idea who you are going to get and the chances are he’ll turn up on a horse and be wearing a stetson hat.
(NOT Wakefield the HEPPinstalls one or Guildford the Ltd one or Bristol Aerial Express, these 3 are NOT CONNECTED IN ANY WAY TO THE ABOVE)
Click on images to enlarge
Below, this video, an independent interviewer and Mrs Dunn, words from the horse’s mouth so to speak.
A comment on youtube regarding the above video,
This was posted by Joseph Glen who works for the above company and really sums up the attitude, Joseph Glen commented: “Bunch of whoppers I worked for company the price is right by the time pay for part and the engineers time and to go on roof. Just older people moaning grow up and stop moaning the main office is in…” (But Joseph the part wasn’t supplied or fitted, just charged for, that’s ok is it?) here he is on facebook https://www.facebook.com/joseph.glen.56
Since my last contact with the above company attempting to get a refund for the customer at the top of this page, I have received the really scary “OR ELSE” threat if I don’t remove the above article/invoice from this site! well the deadline of “the end of the day” has been and gone and still no “OR ELSE” has appeared, be assured I will continue to expose criminals who rip off the elderly, vulnerable or just general public on this page regardless of “OR ELSE!” I have spoken to a solicitor advocate friend of mine who has assured me there is absolutely nothing they can do as the entire article is truthful and backed up by hard evidence, however now we have trading standards involved and should they find that money has been obtained by deception which it obviously has this could certainly escalate to a criminal investigation by the police. so Aerial & Security services you can take your “OR ELSE” and shove it where the sun doesn’t shine.
This ad is Aerial express aka aerial services Scotland using yet another name.
Health & safety would have a field day with this lot.
It seems they don’t like this page.
The following refers to the complaint at the top of this page.
I bet you would too Mr McIver, but unfortunately while your company continues to charge for parts not supplied or fitted and provides a shoddy at best service this nightmare will not go away and bribery as outlined in your email above certainly won’t help, please learn the difference between exposing the truth and slander but surely not as Slander is Spoken, Libel is Written and you’re obviously referring to the latter. This email is I believe an attempt to get Ms X to withdraw her complaint, say everything in the garden is rosy thus strengthening your case against me, another example of dirty underhand tactics, it’s not going to happen and the truth will prevail.
In this email he also claims that a refund would have been given if their complaints procedure had been followed, IT WAS Right at the start of all this while I stood in the customer’s kitchen on the phone to Aerial services Scotland I was asked to send all the information in an email which I did as soon as I returned to my office later that day. Several times before I published any of this on this page I called them trying to get satisfaction for their customer, my calls were met with delaying tactics and excuses. It was only after weeks of being fobbed off I decided to expose them here.
So in response to your email Mr Mciver, Refund the £138, admit your crimes, apologise, fire the so called engineer and I’ll publish on this page how sorry you are and what you’ve finally done about it. That would be the decent and honest way to deal with this.
REVIEWS FOUND for the above:
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Jayne in Daventry – 19 Nov 16
Further to earlier report on this company they are now trying every which way to wriggle out of acknowledging that they failed to provide what their invoice actually stated. Be warned this is not a company you want to be involved with, stick to local traders or use ‘word of mouth’ if you want work done efficiently, economically and with a real guarantee.
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JK Daventry – 14 Nov 16
Writing on behalf of aunt who has just been charged £138 for ‘work’. Nothing actually done as can be verified by a reputable le local engineer who called after aunt was getting no help from Aerial Services. This new engineer has taken photographs and is contacting MP regarding the company. I have now contacted Trading Standards on her behalf. These companies cannot get away with preying on the elderly, vulnerable and trusting.
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J, Essex in Essex – 26 Sep 16
Following problems with newly installed aerial appointment was made. The engineer never showed up having waited in all day. At least a further 15 no show appointments. Three months later the aerial was eventually fixed. Appalling service. No one seemed to take responsibility. It seems they operate by registering local engineers who pay this operation to be on their books. I do not recommend this outfit.
ALSO KNOW AS http://aerialandsatelliteexpress.co.uk/
awful
currently in battle with this company regarding installation negligence. Contractor went on roof without ladder and broke tiles because he was too lazy to get ladder off the van.
Company do not want to know and have led us a merry dance since july. They are in breach of their contract and will be taking action against them.
There is no customer service, no complaints procedure in place and its very haphazard if you have have a problem. Staff never call you back. Staff pass complaints around the office. They lie and are also very rude. Cant see how they are in business. They pretend they haven’t got compliants also. Any old trick to get out of facing up to their responsibiliites. Be very wary in fact avoid. Once they have your money they have no interest in problems. They use independent contractors and advertise in local directories.
Avoid this company at all cost.
The technician arrived without the brackets that I had requested. He then installed a new aerial and dish, knowing that I didn’t need the aerial. He drilled in the house and left his mess for us to clean. The TV bracket was hung skew. All this and they charged me £500.00 and yet they wont come and rectify their problems.
STAY AWAY
Never use this company
Fraudsters. Given then 14 days to pay or will take to small claims court
Waste of time !
They make a big fuss about how reliable they are yet they could not even be bothered to call me let alone do the job ! Waste of time.
Appalling service
AVOID LIKE THE PLAGUE AVOID AVOID AVOID
They have damaged the cable to mine whilst work kin on the neighbours and have failed to seal the joints to ip65/66 as this cable runs to a powered booster.
I have to sort it out . Check to see if they have any public liability insurance as they wont provide it to me.
Charged £468 for a dish and a loft aerial. Break down was 150 (+vat) for the dish, £175 (+vat) for the aerial and £65 (+vat) for cable. Only 20 metres of cable was used to wire a single feed from the dish to the sky box, the aerial was connected to an existing cable.
The aerial was “secured” with one zip tie and cable had one clip.
Some freeview channels work, others don’t due to weak signal.
When called 1st time regarding poor signal strength I was told I would need to spend another £90 to fit a different aerial with an amp. Sorry but shouldnt you know what type of aerial to fit in the first place and after fitting recognise ( by test instrument) that the signal is weak and it be changed there and then?? I don’t know which aeirial I require and you are the ones choosing and fitting it!!! Total con so they can get another £90 out of you. I refused to pay any more.
When I called up again, I told them I feel like I had been ripped off to which the manner I was spoken in changed to a nasty tone and couldnt care less, customer service???? aye right!!! I was told they would send a quality control manager out to inspect the installation.
Two arrogant guys came out, the guys who fitted in the first place NOT quality control managers, who looked at the picture on some channels and said there was nothing wrong with the installation as there was a picture and refused to look in the loft at the shoddy installation or test to see how weak the signal actually was.
This company are total rip off merchants who have no interest in the customer only in themselves making as much money as possible for as little work as possible and have no manners or idea of what customer service is. There atitude is” If we were ripping you off we wouldn’t give you an invoice with contact details, aww right” as that was what I was told on the phone. Sorry but if you don’t like being called this then stop doing it because that is all you are doing to your customers!
Please avoid this company at ALL costs!!!!!
Terrible Customer Service – Didn’t show up for appointment to quote us for what we needed done (I could tell him myself all I needed was our aerial re-erected as it had fallen off it’s support).
I called to find out what had happened and got no information. I was told they’d call me back! Heard nothing since! Did not see the point in pursuing and went elsewhere.
Another victim contacted me with this:
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Some videos for your entertainment.
