Have your say, email us at buckbyaerials@outlook.com just put rogue in the subject space.
you can have your comments added anonymously if you like.
First off here are a few tips,
LNBs rarely fail, I’ve seen a handful in 20+ years, Masthead amplifiers tend to be extremely reliable too so be wary of any company with a reputation for blaming these two items, be suspicious of such a diagnosis, the power supplies are a little less reliable, probably the worst one I’ve seen in recent years is the vision one which has a capacitor which tends to eventually fail, it still provides 12 volts but with noise on the line causing picture pixellation. YOU have a perfect right to keep any and all parts removed, they are your property and if you think you’ve been stitched up do so, these parts can be tested. I would advise customers to watch all the work as it’s done, if the engineer has nothing to hide he won’t mind, this will ensure the part you have in your hand is the part removed and not some old duffer out of the back of the van. Ask questions, look as if you understand, even if you don’t, he doesn’t know how much research you’ve done, refer to our page titled “Jargon” it’ll tell you what all the technical terms mean, Trust no-one, I’ve seen some real rogues at work and this trade is full of them so please beware. Do not trust feedback, people rarely leave feedback on internet sites unless they’re angry about something,
Aerial services Scotland aka Aerial Express
Using several different names and covering the UK, this section refers to them
Aerial & security services uk are based in Glasgow and are also known as Aerial & Satellite Express, Low cost digital aerials & satellite, Aerial express and aerial services Scotland Ltd, but it seems they travel as far as Daventry, Northamptonshire, oh but when I spoke to their office, of course there wasn’t a manager available, the girl told me they use subbies, so the fact is you have no idea who you are going to get and the chances are he’ll turn up on a horse and be wearing a stetson hat.
(NOT Wakefield the HEPPinstalls one or Guildford the Ltd one or Bristol Aerial Express, these 3 are NOT CONNECTED IN ANY WAY TO THE ABOVE)
Click on images to enlarge
A comment on youtube regarding the above video,
This was posted by Joseph Glen who works for the above company and really sums up the attitude, Joseph Glen commented: “Bunch of whoppers I worked for company the price is right by the time pay for part and the engineers time and to go on roof. Just older people moaning grow up and stop moaning the main office is in…” (But Joseph the part wasn’t supplied or fitted, just charged for, that’s ok is it?) here he is on facebook https://www.facebook.com/joseph.glen.56
Since my last contact with the above company attempting to get a refund for the customer at the top of this page, I have received the really scary “OR ELSE” threat if I don’t remove the above article/invoice from this site! well the deadline of “the end of the day” has been and gone and still no “OR ELSE” has appeared, be assured I will continue to expose criminals who rip off the elderly, vulnerable or just general public on this page regardless of “OR ELSE!” I have spoken to a solicitor advocate friend of mine who has assured me there is absolutely nothing they can do as the entire article is truthful and backed up by hard evidence, however now we have trading standards involved and should they find that money has been obtained by deception which it obviously has this could certainly escalate to a criminal investigation by the police. so Aerial & Security services you can take your “OR ELSE” and shove it where the sun doesn’t shine.
This ad is Aerial express aka aerial services Scotland using yet another name.
Health & safety would have a field day with this lot.
It seems they don’t like this page.
The following refers to the complaint at the top of this page.
I bet you would too Mr McIver, but unfortunately while your company continues to charge for parts not supplied or fitted and provides a shoddy at best service this nightmare will not go away and bribery as outlined in your email above certainly won’t help, please learn the difference between exposing the truth and slander but surely not as Slander is Spoken, Libel is Written and you’re obviously referring to the latter. This email is I believe an attempt to get Ms X to withdraw her complaint, say everything in the garden is rosy thus strengthening your case against me, another example of dirty underhand tactics, it’s not going to happen and the truth will prevail.
In this email he also claims that a refund would have been given if their complaints procedure had been followed, IT WAS Right at the start of all this while I stood in the customer’s kitchen on the phone to Aerial services Scotland I was asked to send all the information in an email which I did as soon as I returned to my office later that day. Several times before I published any of this on this page I called them trying to get satisfaction for their customer, my calls were met with delaying tactics and excuses. It was only after weeks of being fobbed off I decided to expose them here.
So in response to your email Mr Mciver, Refund the £138, admit your crimes, apologise, fire the so called engineer and I’ll publish on this page how sorry you are and what you’ve finally done about it. That would be the decent and honest way to deal with this.
REVIEWS FOUND for the above:
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Jayne in Daventry – 19 Nov 16
Further to earlier report on this company they are now trying every which way to wriggle out of acknowledging that they failed to provide what their invoice actually stated. Be warned this is not a company you want to be involved with, stick to local traders or use ‘word of mouth’ if you want work done efficiently, economically and with a real guarantee.
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JK Daventry – 14 Nov 16
Writing on behalf of aunt who has just been charged £138 for ‘work’. Nothing actually done as can be verified by a reputable le local engineer who called after aunt was getting no help from Aerial Services. This new engineer has taken photographs and is contacting MP regarding the company. I have now contacted Trading Standards on her behalf. These companies cannot get away with preying on the elderly, vulnerable and trusting.
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J, Essex in Essex – 26 Sep 16
Following problems with newly installed aerial appointment was made. The engineer never showed up having waited in all day. At least a further 15 no show appointments. Three months later the aerial was eventually fixed. Appalling service. No one seemed to take responsibility. It seems they operate by registering local engineers who pay this operation to be on their books. I do not recommend this outfit.
ALSO KNOW AS http://aerialandsatelliteexpress.co.uk/
awful
currently in battle with this company regarding installation negligence. Contractor went on roof without ladder and broke tiles because he was too lazy to get ladder off the van.
Company do not want to know and have led us a merry dance since july. They are in breach of their contract and will be taking action against them.
There is no customer service, no complaints procedure in place and its very haphazard if you have have a problem. Staff never call you back. Staff pass complaints around the office. They lie and are also very rude. Cant see how they are in business. They pretend they haven’t got compliants also. Any old trick to get out of facing up to their responsibiliites. Be very wary in fact avoid. Once they have your money they have no interest in problems. They use independent contractors and advertise in local directories.
Avoid this company at all cost.
The technician arrived without the brackets that I had requested. He then installed a new aerial and dish, knowing that I didn’t need the aerial. He drilled in the house and left his mess for us to clean. The TV bracket was hung skew. All this and they charged me £500.00 and yet they wont come and rectify their problems.
STAY AWAY
Never use this company
Fraudsters. Given then 14 days to pay or will take to small claims court
Waste of time !
They make a big fuss about how reliable they are yet they could not even be bothered to call me let alone do the job ! Waste of time.
Appalling service
AVOID LIKE THE PLAGUE AVOID AVOID AVOID
They have damaged the cable to mine whilst work kin on the neighbours and have failed to seal the joints to ip65/66 as this cable runs to a powered booster.
I have to sort it out . Check to see if they have any public liability insurance as they wont provide it to me.
Charged £468 for a dish and a loft aerial. Break down was 150 (+vat) for the dish, £175 (+vat) for the aerial and £65 (+vat) for cable. Only 20 metres of cable was used to wire a single feed from the dish to the sky box, the aerial was connected to an existing cable.
The aerial was “secured” with one zip tie and cable had one clip.
Some freeview channels work, others don’t due to weak signal.
When called 1st time regarding poor signal strength I was told I would need to spend another £90 to fit a different aerial with an amp. Sorry but shouldnt you know what type of aerial to fit in the first place and after fitting recognise ( by test instrument) that the signal is weak and it be changed there and then?? I don’t know which aeirial I require and you are the ones choosing and fitting it!!! Total con so they can get another £90 out of you. I refused to pay any more.
When I called up again, I told them I feel like I had been ripped off to which the manner I was spoken in changed to a nasty tone and couldnt care less, customer service???? aye right!!! I was told they would send a quality control manager out to inspect the installation.
Two arrogant guys came out, the guys who fitted in the first place NOT quality control managers, who looked at the picture on some channels and said there was nothing wrong with the installation as there was a picture and refused to look in the loft at the shoddy installation or test to see how weak the signal actually was.
This company are total rip off merchants who have no interest in the customer only in themselves making as much money as possible for as little work as possible and have no manners or idea of what customer service is. There atitude is” If we were ripping you off we wouldn’t give you an invoice with contact details, aww right” as that was what I was told on the phone. Sorry but if you don’t like being called this then stop doing it because that is all you are doing to your customers!
Please avoid this company at ALL costs!!!!!
Terrible Customer Service – Didn’t show up for appointment to quote us for what we needed done (I could tell him myself all I needed was our aerial re-erected as it had fallen off it’s support).
I called to find out what had happened and got no information. I was told they’d call me back! Heard nothing since! Did not see the point in pursuing and went elsewhere.
Another victim contacted me with this:
Click on image to enlarge————————————————————————————————————————————————————————————————————————————-
Aerialforce: (more like Aerial-farce)
(also known as TVaerial company and loads of other names see below)
Re the above set, click to enlarge.
In July 2009 we fitted an aerial to this property, the customer already had a working distribution amplifier in the loft and the house was pre-wired internally, on 30th December 2016 we were called by the customer because something had gone wrong and he’d had Aerialforce out to fix it (got duped by the dodgy advertising as explained below on this page) well it still didn’t work, he barely had enough signal to get a picture in perfect weather conditions and then it’d keep breaking up, I investigated the system, the fault was the distribution amplifier which was still connected to the mains but all the aerial cables had been cut off, in it’s place was a splitter, well I know the area well and even with a good aerial you need an amp too especially with so many points around the house. anyway for reasons only known to themselves a new cable was drilled through the ceiling to the TV and connected to the splitter in the loft, giving exactly the same signal level 32Db as the wall socket next to the TV which they’d also connected to the splitter! When the customer questioned this he was told the old cable in the wall was perished and faulty, I checked it (see photo) and there was absolutely nothing wrong with it. And if that wasn’t enough, they removed a perfectly good aerial and replaced it with one half the size. Claimed to have fitted a new cradle and lashing kit on the chimney which isn’t a cradle and judging by the rust it has not been replaced anyway see for yourself (photo), and the new cable is not secured to the brickwork, it’ll flap around in the wind until the bottom of the mast wears through it. Very Shoddy, Bill £240.00.
If any of you out there are an ex employee of Aerialforce or any other name attached to them get in touch with me, I’d love to know what the quotas are and how the pricing works etc? anonymously of course.
This is what you see when you search Long buckby Aerials
We have had several complaints about us not replying to messages and general poor service – We Pride ourselves on our service so were very upset to hear these reports when we looked into it we found that a company called aerialforce has set up a google ad which deliberately looks like it refers to us, we are not the only ones they are targeting, there are several legitimate companies also upset by these underhand tactics designed to steal our work, and damage our reputation.
we are now at Elizabeth Road, Daventry, always check the 2nd line, ours should read www.buckbyaerials.tv
We are being mimicked on the internet by a rogue company who has been featured in What consumer magazine.
1. they advertise in such a way they look like us,
the link redirects you to a page which actually looks like it could be us,
2, They quote ridiculously low prices and then charge criminally high ones,
3, they are not a local aerial business, they area call centre,
4, they have been reported for doing unnecessary work and replacing perfectly good parts,
5, we have had complaints from customers thinking it was us who they called earlier,
The address bar at the top of the page should read http://www.buckbyaerials.tv/
NOT
http://www.aerialforce.co.uk/geo/longbuckby/?infinity=gaw~JB – GEO – Aerials~Long Buckby~52780196099~long buckby aerials
We are doing what we can to stop this fraud and are taking legal action via trading standards and the police actionfraud service as well as looking into breach of copyright, in the meantime I urge you please beware.
Please note we are Buckby Aerials – your long standing reputable local aerial installer, NOT Aerialforce, if you look by their listing there’s a small yellow box with “AD” in it, this simply means they pay google to appear at the top of the page.
Please be careful who you are calling: If you want to see info about Aerial Force – click the links below to see other people’s experiences: and a few of the company names they operate as.
LINK to Report on Aerial Force
and another http://forums.moneysavingexpert.com/showthread.php?t=3039960
and another https://www.satellites.co.uk/forums/threads/sat-installation-company-to-avoid.127310/
and another http://www.123aerials.co.uk/ask_us_a_question.html?part_id=96257&post_id=6886&action=view_comments
Obviously we believe in Local service from some one that you can call back if there is a problem, we stand by all our installations and have a no quibble guarantee.
Here are some tricks the cowboys use https://www.youtube.com/watch?v=RBog9q3PiHM
https://www.youtube.com/watch?v=SIMTBpi-t0M
Beware of any company which has loads of good reviews, very few people will leave a good review, almost everyone will shout about rubbish service, so where you see lots of good reviews the chances are they’ve been written by the company itself.
There are a few reviews taken directly from the internet, there are hundreds.
Aerialforce Satellite TV repair
Some videos for your entertainment.
Failed to turn up at the agreed time, three times in a row. Overcharged enormously. Sabotaged our multiroom system, cut off and stole a connector.
Aerialforce Aerial installation
Will never use this company again. Fitted an aerial that will only work in the winter and now want to charge me again to fix it.
Aerialforce rude sevice on the phone
when i rang up the guy that was on the other side was rude and did not care about making a sell
Arielforce
Absolutely terrible. I made an appointment for a visit, they never turned up. I then made another appointment for a visit and they still have not turned up despite promising to.
Aerialforce Repair Sky dish
Never turned up on time even after phoning to say they where on their way, they took 2 hours to arrive, Sky still not working three weeks later.
Aerialforce Ripped me off on Sky dish repair
This is the worst company I have ever used. Do not use at any cost. They will charge you 155 for a new LNB that ony costs 10, and that you don’t even need. AVOID!
Aerialforce
This is the worst company I have ever used. Do not use aerialforce, they are rip-off artists. I had an engineer out yesterday to look at my dish. He went and had a look, then came back saying it was the LNB, when I went outside he’d already changed. He then says it’s a bit expensive. £155 plus vat, plus £69 for ten minutes work. Their website says the call out will cost £69, it ended up costing me £240. I really only got suspicious because the engineer didn’t stop talking a load of old bull. I asked him for the old LNB, he said he couldn’t give it back because they need it for recycling, I told him it was mine, that is my choice. He reluctantly got me the old LNB. I then discovered he’d actually snapped it off. He was acting very dodgy, tried to tell me my LNB was 12 years old, well I only had it put in last year. I called Trading Standards and reported the company, I Google ‘Arialforce review” and found that they make a habit of changing LNB’s and charging extortionate prices. They have been reported to trading standards a few times before too. But it was when I found out my LNB was worth only £10 that really shocked me. Please don’t make the mistake of being taken in by their flashy website and pictures of painted vans with tradesmen standing proudly in front of them. They are just out to exploit trusting Joe Blogs who doesn’t realise thieves nowadays can steal your money via registered companies + VAT. AVOID Aerialforce unless you want to get ripped off. I hope they go under.
Michael Samuel – 23/12/2010 | report this review